West Woolley Farm Data Protection Policy
Updated 18 May 2017
When you come to stay with us at West Woolley Farm, we aim to give help you have the best most enjoyable holiday ever. In choosing and booking your holiday with us you give us information about yourself and the other people staying with you. We want you to know that we pay as much attention to looking after your data as we do to looking after you while you’re here.
This document tells you what data we collect and why, what we do with it, and how you can find out what data we have about you, or get it changed or deleted if you want to. We may update this from time to time, so check back here if you have any questions.
The data we collect
Even before you book your holiday, you give us data that we look after carefully.
If you browse our website, computer information including your IP address is captured for us by tools such as Google Analytics.
When you contact us, by email, the enquiry form on our website, phone us through a third party website, you’ll probably give us information such as your name, email address and/or phone number.
When you come to book, you’ll tell us more, usually including your address, and the names of the people who will be staying with you.
Data we don’t collect
We never take credit or debit card details from you, and if you pay by bank transfer or cheque we don’t record any of your bank details. We never ask for anyone’s ethnicity, religion, date of birth, or the ages of children.
Why we collect and store the data
We collect this data so that we can help you to enjoy your holiday. That includes communicating with you before your holiday starts, welcoming you to the farm, and staying in touch for a while after you’ve gone home. So some of the data is stuff we need to fulfil the contract you have with us, and some of it just helps us improve the experience for you, which we only collect with your consent.
We also use some of the browser information we collect to understand how people arrive at our website, and which bits of it they look at. We’re only interested in the overall patterns, not any individual’s browsing activity.
We might also use the information you’ve given us to tell you about special offers here at the farm. But we’ll only do that if you’ve said it’s OK for us to contact you in that way.
Where we store the data
All the data your give us is stored in properly managed and protected systems. This may include tools like Google Analytics for web browsing information, or Microsoft Outlook for email. We also use commercial software to manage all our bookings, which is also hosted in a professionally managed secure data centre.
It would be lovely to be able to say that all the systems we use are located in the UK (or even better, Cornwall!), but some of them such as Google and Microsoft operate internationally, and even UK systems may back up their data to countries outside the European Economic Area, but in compliance with EEA data regulations.
Sharing your data
We only share your data in very limited circumstances. The people who manage the software systems we use can typically see the data held in those systems, but the contracts we have them prohibit them from misusing or passing on that data. We never sell your data to third parties.
In addition West Woolley Farm is a member of Premier Cottages Limited, a professional collective of independent luxury cottage owners. Premier Cottages promotes our cottages on our behalf as well as other luxury properties. As members of Premier Cottages we would like to give them your information so that they can contact you about quality properties that you might like. This will only happen with your consent.
How to find out what data we hold or get it changed or deleted
Just ask! Email us (firstname.lastname@example.org) or write to us, and we’ll send you a complete overview of the data we have about you as quickly as we can. Or tell us about any of your data that you’d like changed or deleted, and we’ll do it. It’s your data, after all!