Updated December 2019
In choosing and booking your holiday with West Woolley Farm you provide us with information about yourself and the other people staying with you. We want you to know that we pay as much attention to looking after your data as we do to looking after you while you’re here.
The data we collect
Even before you book your holiday, you give us data that we look after carefully.
If you browse our website, certain technical information, including your IP address, is captured for us by tools such as Google Analytics, as well as information about your visit to the site such as pages viewed and how long you spent on the site.
When you contact us by email, using the enquiry form on our website, by phone or through a third party website, you’ll probably give us information such as your name, email address and/or phone number.
When you come to book, you’ll tell us more, usually including your address, and the names of the people who will be staying with you.
Data we don’t collect
We never take credit or debit card details from you, and if you pay by bank transfer or cheque we don’t record any of your bank details. We never ask for anyone’s ethnicity, religion, date of birth, or the ages of children.
Why we collect and store the data
We collect this data so that we can help you to enjoy your holiday. That includes communicating with you before your holiday starts, welcoming you to the farm, and staying in touch for a while after you’ve returned home. Some of the data is needed to fulfil the contract you have with us, and some of it just helps us improve the experience for you, which we only collect with your consent.
We also use some of the browser information we collect to understand how people arrive at our website, and which bits of it they look at. We’re only interested in the overall patterns, not any individual’s browsing activity.
We might also use the information you’ve given us to tell you about special offers or other news here at the farm. But we’ll only do that if you’ve said it’s OK for us to contact you in that way.
Where we store the data
All the data you give us is stored in properly managed and protected systems. This may include tools like Google Analytics for web browsing information, or Microsoft Outlook or Apple Mail for email. We also use commercial software to manage all our bookings, which is also hosted in a professionally managed secure data centre.
It would be lovely to be able to say that all the systems we use are located in the UK (or even better, Cornwall!), but some of them such as Google, Microsoft and Apple operate internationally, and even UK systems may back up their data to countries outside the European Economic Area, but in compliance with EEA data regulations.
Sharing your data
We only share your data in very limited circumstances. The people who manage the software systems we use can typically see the data held in those systems, but the contracts we have with them prohibit them from mis-using or passing on that data. We never sell your data to third parties.
In addition, West Woolley Farm is a member of Premier Cottages Limited, a professional collective of independent luxury cottage owners. Premier Cottages promotes our cottages on our behalf as well as other luxury properties. As members of Premier Cottages we would like to give them your information so that they can contact you about quality properties that you might like. This will only happen with your consent.
How to find out what data we hold or get it changed or deleted
Email us (firstname.lastname@example.org) or write to us, and we’ll send you a complete overview of the data we have about you as quickly as we can. Or tell us about any of your data that you’d like changed or deleted, and we’ll do it. It’s your data, after all!